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By purchasing from our portal, you always have the guarantee of being able to return the goods within 14 days from the delivery date, as required by current regulations. After this deadline it is no longer possible to return the goods. Returned products must be returned in their original condition, together with any accessories with which they were delivered to you, otherwise the return cannot be authorised.
To be able to proceed with the return, simply contact us by expressing your will, taking into account that it must fall into one of the following two cases:
1. RETURN WITH REPLACEMENT: If you have received a product that you want to exchange for another item, you must send it back to us and, once returned, we will exchange it, allowing you to choose another one in our shop. Any difference in price (minor or major) of the product chosen as a replacement will be reinstated by one of the parties. Shipping costs are always the responsibility of the buyer.
2. RIGHT OF WITHDRAWAL: If you wish to withdraw from the purchase within the indicated terms, you can send the goods back to us for a refund. In this case, simply use any shipping service and send the goods back to us. Once received, we will issue a refund of the cost of the item only, as the return costs are always the responsibility of the buyer.
* In the event you notice that, at the time of delivery, the package has obvious damage or break-ins, you accept the delivery subject to control . In this way you will be protected from the claim to be made to the courier in the event of a damaged product (read the note at the bottom of this page).
In order to take charge of your return procedure, just let us know through one of our contact channels and, once authorised, you can send the goods back to us at this address: WonderStore - Viale dei pini sud 129 - 80014 Varcaturo, Italy.
NB The return with replacement for any products that have arrived damaged can be exercised only and exclusively if the delivery has been accepted subject to inspection; in this case you will only have to pay the cost of the new shipment and we will replace the goods in full. Otherwise we could not proceed with the replacement, and you will therefore have to proceed with a new purchase.